Jackie Soft Donkey

We know you want your order fast, so we've created an efficient system for order processing and shipping.

Shipping Rates

FREE Ground Shipping on all orders over $100***
In-Store Pick-Up: FREE**
Flat Rate Ground Shipping: $14.99

**Please allow at least 72 hours for in-store pick-up, we will email you when your order is ready to pick-up
***During high-volume times (sale days, holidays, etc), orders may take up to one week or longer to be processed. We thank you for your patience! 

Five Little Monkeys does not sell the resellers, nor do we ship to freight forwarding addresses. We only ship to home addresses. Orders will be cancelled if shipping address is flagged as such.

Return/Exchange Policy

We want you to be happy with the purchases you make. If you're not satisfied, you may return or exchange it within 30 days of the shipment's receipt. Returned toys must be in their original condition and packaging. As long as your returned products meet the above requirements and include a Return Form and/or Packing List, we would be happy to refund you in the same form of payment as the original purchase was made.

How to Return or Exchange an Item

Option #1: Return/Exchange item at any Five Little Monkeys location
Option #2: Send your Return to our warehouse
Wrap the package securely. Use the original packing material, if possible.

Mail the package to:
Five Little Monkeys
5327 Jacuzzi St. Ste 3-C1
Richmond, CA 94804

For your protection, we recommend you send your return with an insured, trackable carrier, like UPS.

Once we receive your item, we'll send you confirmation via e-mail.

For credit card purchases, we credit the card you used for the order 3-5 business days after we receive the returned item at our warehouse.

Please allow two billing cycles for the credit to appear on your credit card statement.

If you don't have your packing slip, please include your order number and the reason for your return/exchange with your package.

Customer pays all return shipping charges unless the return was due to an error on the part of Five Little Monkeys, or due to a defect.