Returns & Exchanges
We want you to be happy with the purchases you make. If you're not satisfied, you may return or exchange it within 30 days of the shipment's receipt. Returned toys must be in their original condition and packaging. As long as your returned products meet the above requirements and include a Return Form and/or Packing List, we would be happy to refund you in the same form of payment as the original purchase was made.
How to Return or Exchange an Item
Option #1: Return/Exchange item at any Five Little Monkeys location
Option #2: Send your Return to our warehouse
Wrap the package securely. Use the original packing material, if possible.
Mail the package to:
Five Little Monkeys
1144 10th St.
Berkeley, CA 94710
For your protection, we recommend you send your return with an insured, trackable carrier, like UPS.
Once we receive your item, we'll send you confirmation via e-mail.
For credit card purchases, we credit the card you used for the order 3-5 business days after we receive the returned item at our warehouse.
Please allow two billing cycles for the credit to appear on your credit card statement.
If you don't have your packing slip, please include your order number and the reason for your return/exchange with your package.
Customer pays all return shipping charges unless the return was due to an error on the part of Five Little Monkeys, or due to a defect.
One Business Day Processing on Most In-Stock Orders
We know you want your order fast, so we've created an efficient system for order processing and shipping.
In-Store Pick-Up FREE**
Flat Rate Ground Shipping-$9.99
FREE Ground Shipping on all orders over $150
**Please allow at least 24 hours for in-store pick-up, we will email you when your order is ready to pick-up
***During high-volume sale days, orders may take up to 72 hours to be processed. We thank you for your patience!
Visa, MasterCard, Discover, American Express and PayPal
Sorry, we can't accept credit cards with billing addresses outside of the United States, the U.S. Virgin Islands, Puerto Rico or Guam.
Credit Card Security
Our secure server software encrypts all of your personal information, including credit card number, name, and address, making the information unreadable as it travels over the Internet. We use the latest security technology available to keep your credit card information safe and private. We do not store any credit card information.
We strive to provide the best products and service to our customers. For this reason we use secure technologies to keep customer information private. We limit the information we collect from you to only what we need to do business and offer superior products and services. We do not sell or rent customer information to any outside companies and/or organizations.
Our employees are dedicated to the highest service and integrity. We provide protection against unauthorized disclosure of information you give us.